Sales Policy & FAQ

SALES ARE FINAL ON OPENED PRODUCT

Once you have opened a new product we are unable to accept returns. If you believe the product is defective please see our information below on how to contact some of our most popular publishers.
WHAT IF MY ORDER WAS DAMAGED IN SHIPPING?

Please reach out to shop@greatoakstavern.com or give us a call in store at 330-331-7199. Contacting us directly will be the quickest way to resolve the issue.
WHAT IF I RECEIVED THE WRONG PRODUCT?

While we strive for perfection we are only human. Please reach out to shop@greatoakstavern.com or give us a call in store at 330-331-7199, and we will make it right for you!
GIFT COINS NEVER EXPIRE & HAVE NO CASH VALUE

our custom gift coins make excellent gifts, and are awarded all the time as prizing for events in store. unfortunately we do not have a great way to accept them for online orders since we need to collect. come & see us in person to redeem! they spend just like cash, but no change can be given.
WHAT IF I DIDN'T GET ANY COOL OR VALUABLE CARDS IN MY BOOSTER PACK?

nobody wins every time. we’d love to hear about your great pulls & we’ll sympathize with the not so great ones on discord, but please don’t email us about it.

join discord: https://discord.gg/eAQ9XNT8f3
WHEN WILL I RECEIVE MY ORDER?

we do our best to process orders the same day they are received, so you will receive them as quickly as possible. look out for shipping updates in your inbox from shop@greatoakstavern.com. keep in mind that pre-order products will not ship until the release date. most importantly remember that we are proudly NOT amazon.

SALES ARE FINAL ON OPENED PRODUCT

Once you have opened a new product we are unable to accept returns. If you believe the product is defective please see our information below on how to contact some of our most popular publishers.
WHAT IF MY ORDER WAS DAMAGED IN SHIPPING?

Please reach out to shop@greatoakstavern.com or give us a call in store at 330-331-7199. Contacting us directly will be the quickest way to resolve the issue.
WHAT IF I RECEIVED THE WRONG PRODUCT?

While we strive for perfection we are only human. Please reach out to shop@greatoakstavern.com or give us a call in store at 330-331-7199, and we will make it right for you!
GIFT COINS NEVER EXPIRE & HAVE NO CASH VALUE

our custom gift coins make excellent gifts, and are awarded all the time as prizing for events in store. unfortunately we do not have a great way to accept them for online orders since we need to collect. come & see us in person to redeem! they spend just like cash, but no change can be given.
WHAT IF I DIDN'T GET ANY COOL OR VALUABLE CARDS IN MY BOOSTER PACK?

nobody wins every time. we’d love to hear about your great pulls & we’ll sympathize with the not so great ones on discord, but please don’t email us about it.

join discord: https://discord.gg/eAQ9XNT8f3
WHEN WILL I RECEIVE MY ORDER?

we do our best to process orders the same day they are received, so you will receive them as quickly as possible. look out for shipping updates in your inbox from shop@greatoakstavern.com. keep in mind that pre-order products will not ship until the release date. most importantly remember that we are proudly NOT amazon.

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