We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You may cancel your order before it ships for a full refund (less processing fees) by contacting us. This excludes Pre-Order products. We only pre-order products for which we have confirmed allocation, and base our orders on these numbers. Don't try to be that person.

Sales are final on Sealed Trading Card Products. If you believe you received the incorrect product or incorrect quantities please contact us.

To start a return, you can contact us at shop@greatoakstavern.com. Please note that returns will need to be sent to the following address: 210 Great Oaks Trl. Wadsworth, OH 44281

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shop@greatoakstavern.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Sealed Trading Cards cannot be returned. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@greatoakstavern.com.